Communications & Training
Building project awareness, commitment and workforce competence

When company initiatives require clear direction, compelling messages
and a well-managed, cost-effective training program.

A well-managed communication and training plan is essential to any project which impacts a fair number of stakeholders.  Too often, project teams entrust poorly qualified or time restricted internal resources to handle critical communication and training needs.

Unless stakeholders understand the need, benefits, and relevant specifics about a business or operational change, commitment or motivation to comply will never develop.  And all too often, busy project teams fail to realize how complex and time consuming developing and coordinating a well-managed training program can be.

The result is a workforce ill-prepared or unmotivated to succeed in the new operating environment.  Training costs may also skyrocket, especially since more cost-effective and innovative approaches to building workforce competence may not of been properly considered.


A Sampling of Key Deliverables: (exact deliverables are based upon client need):
 

Benefits:

Methodically identifies and addresses the training and communication needs of all stakeholders, the most efficient forms of delivery, and the most effective people to deliver.

Minimizes confusion, anxiety, misperceptions, conflicting messages, and rumors.

Establishes a rapid feedback system of all affected stakeholder groups in order to address emerging needs before they develop into real risks, threats, or lost opportunities.

Provides communication “toolkits” and coaching so that busy executives and project managers can deliver convincing, well crafted messages and updates with minimal prep time.

Training plans evaluate the pluses and minuses of different training approaches (including web-based training, distance training, and other technologies)) to provide training which is quick, focused, cost-effective, and doesn’t disrupt organizational operations.

Allows for a professionally developed and well managed training plan from A-Z including everything from material development to training logistics to tracking and registration, to delivery and post implementation support.

Our Experience:

We have completed numerous large-scale communication campaigns and customized training programs for numerous Fortune 500 companies… often on a global scale.  We have also completed smaller-scale projects at a pace internal teams were not able to duplicate.

We excel on projects with multi-site deployments, have diverse stakeholder groups, and require innovative ways to keep training costs down while still developing employee competence.

For one high-tech client who was facing an impending Oracle 11i “Go-Live” date but had no existing communication strategy, we convened a committee of high level stakeholders, defined stakeholder groups, crafted and communicated key messages, created a project website and instituted a two-way communication infrastructure… all within a four week period.  The result was a company who had all their informational needs met.  This facilitated training class attendance and overall organizational buy-in of the new system.

Click here for case studies