End-user Communication & Training Plans
The building blocks of any successful IT initiative

When there is a cost-effective need to build commitment, motivation
and workforce competence prior to go live.

A well-managed communication and training plan is essential to implementation success. Too often, implementation project teams focus only on technical concerns, or entrust poorly qualified or time restricted internal resources to handle critical end-user needs.

Unless stakeholders understand the need, benefits, and relevant specifics about a new system or business change, commitment or motivation to comply will never develop. And all too often, busy implementation teams fail to realize how complex and time consuming developing and coordinating a well-managed training program can be.

The result is a workforce ill-prepared or unmotivated to succeed in the new operating environment. Training costs may also skyrocket, especially since more cost-effective and innovative approaches to building workforce competence may not of been properly considered.

A Sampling of Key Deliverables: (exact deliverables are based upon client need):

Project Communication Standards	Communication Needs Assessment
Key Messages for Audience Groups	Comprehensive Communication Plan
Management Communication Toolkit	Communications Evaluation
Training Skill Gap Analysis	Training Roll-out Plan
Customized Training Material	Training Logistics Readiness Review
"Train-the-Trainer" Session	Training Delivery
Training Evaluation	Post-Implementation Support Plan

Benefits:

Methodically identifies and addresses the training and communication needs of all stakeholders, the most efficient forms of delivery, and the most effective people to deliver.

Minimizes confusion, anxiety, misperceptions, conflicting messages, and rumors.

Establishes a rapid feedback system of all affected stakeholder groups in order to address emerging needs before they develop into real risks, threats, or lost opportunities.

Provides communication “toolkits” and coaching so that busy executives and project managers can deliver convincing, well crafted messages and updates with minimal prep time.

Training plans evaluate the pluses and minuses of different training approaches (including web-based training, distance training, and other technologies)) to provide training which is quick, focused, cost-effective, and doesn’t disrupt organizational operations..

Allows for a professionally developed and well managed training plan from A-Z including everything from material development to training logistics to tracking and registration, to delivery and post implementation support.

Our Experience:

We have completed numerous large-scale communication campaigns and customized training programs for numerous Fortune 500 companies implementing world-wide ERP systems such as Oracle, SAP and PeopleSoft. We have also completed smaller-scale implementations at a pace internal teams were not able to duplicate.

We excel on projects with multi-site deployments, have diverse stakeholder groups, and require innovative ways to keep training costs down while still developing employee competence.

For one multinational manufacturing company who was upgraded their ERP systems and needed to retrain over 500 end-users, we carefully evaluated several approaches to training design and delivery. In the end, we recommended a highly effective training development and deployment strategy which was $1.5 million less expensive than an internally developed plan.

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